For as long as I can remember, delivering exceptional service has been at the heart of everything I do. With over 25 years in customer service — and 15 of those years dedicated to supporting logistics agents — I saw a clear need: agents needed a partner who could take the operational and customer service side of the business off their plates, without sacrificing quality or control.
That’s why I founded DLT Transportation Services LLC. At DLT, we offer a co-managed approach to logistics support, partnering with agents to enhance their
customer experience, streamline operations, and fuel business growth. We're not just an outsourced
solution; we're an extension of the agent’s team, committed to helping them deliver outstanding value to their customers.
Building true partnerships, simplifying operations, and helping agents thrive — that's what drives me
every day.
Michelle is a results-driven professional with over four years of experience in logistics, operations, and customer service. She has successfully led the design and implementation of operational solutions across multiple countries, always with a strong commitment to delivering exceptional support to both internal teams and external clients.
At DLT, Michelle focuses on:
Leading with empathy and efficiency—ensuring each customer interaction is handled with care, urgency, and a solutions-first mindset. She excels in understanding client needs, resolving
issues promptly, and fostering strong, lasting relationships that reflect DLT’s high service standards.
Fun Fact:
Michelle is a sushi enthusiast—if it were up to her, spicy salmon rolls would be on the menu
every day!
With over 20 years of expertise in building highly collaborative teams across the world, Kimberlee is a results-focused leader who delivers on operational efficiencies, talent acquisition, retention and motivation solutions that help companies harness the full power of one of their most valuable assets-their people.
During her time in the field, Kimberlee has run workshops with well over 1,000 leaders, worked alongside 31 culture change journeys, consulted on 27 mergers & acquisitions, coached 4 CEOs, and worked across 8 countries. She has built deep experience with which to advise on what works and what doesn't when their goal is to shape and change culture.
Kimberlee is known for her ability to demonstrate links between strategy, culture, team alignment and leadership behavior, facilitating activities with teams that are insightful, profound, and provocative, and coaching executives on the shadow they cast, often unconsciously, on the organizations they lead. She is motivated by the courage and openness her clients show as they explore how their own behavior shapes a culture which either supports or detracts from the performance of their organization.